These terms cover the AI phone and chat agents that Ai Chattanooga builds and runs for your business. Plain English on purpose.
What we do
We build an AI agent trained on your business, connect it to a phone number and your website, and keep it running. Each plan includes a set number of live conversation minutes per month.
What we need from you
We cannot build a good agent without your input — how you want calls handled, your prices, your service area, your FAQs. Setup starts when we receive that information, not when you sign. You are responsible for the accuracy of what you give us, and for making sure you are allowed to publish it.
Minutes, overage and billing
Minutes are live talk and chat time. Spam and robocalls we filter do not count against your minutes. If you go over your monthly allowance, extra minutes are billed at the overage rate stated on your plan. Subscriptions bill monthly in advance. The one-off setup fee is charged when work begins.
Cancelling
Month to month, cancel any time with 30 days’ notice by emailing info@aichattanooga.com. No cancellation fee, no exit interview. Your agent runs until the end of the period you have paid for. The setup fee is not refundable once the work is delivered, because it paid for work already done.
Who owns what
You own your business information, your recordings and transcripts, your customer data, and any content you give us. If we build you a website as part of your plan, you own your domain and your content from day one. We own the agent configuration, prompts and tooling we build to run the service.
What the agent will and will not do
An AI agent is very good at answering, qualifying, booking and taking messages. It is not a person and it will occasionally get something wrong. Do not use it as the sole channel for medical, legal or emergency matters. We tune it on real calls and we will fix problems quickly, but we cannot promise it will never make a mistake.
Uptime and things outside our control
The service depends on third parties — telephone networks, AI providers, your own phone carrier. We will tell you promptly if something breaks and we will fix what is ours to fix. We are not liable for outages caused by those providers, and our liability is limited to the fees you paid us in the previous three months.
Recording calls
Calls handled by your agent are recorded and transcribed. Tennessee permits recording with one party’s consent, but laws differ by state and your callers may be elsewhere. We will configure a recording notice on request, and we recommend it.
Changes
If we change these terms we will email you at least 30 days before they take effect. If you do not like the change, cancel before then and nothing changes for you in the meantime.
Last updated 8 August 2026. Questions: info@aichattanooga.com